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MAKE YOUR EVENTS POP!

FREQUENTLY ASKED QUESTIONS

Can I cancel my booking after I have paid the deposit?

We understand that plans can change – so for now, we allow a full refund up until one month (30 days) prior to the event date. If cancelling services under one month, the deposit amount will not be refunded as the material required for your event would have been ordered already. In the event Partymakers Guam is unable to perform the booked services, the client will be refunded the partial deposit amount or full amount due (if already provided by the client up-front).

Can I keep the balloons once the event is done?

With the exception of prop rentals/stands, you are more than welcome to keep the balloons for yourself! Please note that clients are responsible for the teardown and transport of the balloons post-event.

How are you being environmentally conscious running this kind of business? 

We only use the highest quality latex balloons available for all of our installs (Qualatex, Sempertex and Tuftex) – and they are 100% biodegradable. Latex is harvested from latex trees using a process that does not require chopping the trees down. Although these balloons are biodegradable, we dispose of them responsibly and we urge our clients to do the same when tearing down themselves. In relation to this, we do NOT support the release of any helium balloons due to their potential harmful impact on wildlife when not disposed of responsibly. When using foil balloons, we recycle when possible as they can last for months.

How long my helium balloons last?

Float times vary by size, material, the environment they’re kept in and added weight such as vinyl decals, accents and custom colour balloons. All of our latex helium balloons are treated with Ultra Hi-Float to help extend their float time. If kept in a room temperature environment and out of direct sunlight, the balloons can float for a few days up to a couple of weeks. Once in your possession, please avoid having the balloons touch any surfaces – like the walls or ceiling – as sharp objects can easily puncture them. Helium balloons are more inflated to their maximum size to extend float time, therefore more prone to popping vs. air-filled balloons.

Is the teardown included in my booking?

Our quotes do not include teardown service unless requested or prop rentals are booked. Alternatively, we leave safety pins behind with our business cards to help with teardown.

Why do custom balloon colors cost more to book?

For custom balloon colours such as pastel shades, each balloon we inflate requires layering two different coloured balloons together by hand (they do not come already pre-stuffed) to achieve the custom colours – so along with extra time required, doubling up the balloons will double the material cost.â €
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However, as a result, double-stuffing will give the balloons a more solid look. You are also investing in something that is a bit more unique, as the possibilities are endless with so many different custom colours to choose from!

While we prefer the look of custom double-stuffed colour combos and florals combined, we understand that the pricing doesn’t fall within everyone’s budget. So what’s the best alternative? Single-stuffed (colours that come as-is) balloons. Contact us for more info!

Why does bookings required 3 weeks of advance?

The reason is because of suppliers in the island, so we have to use our distributors from mainland and due to our remote location the products take time to get here, also customized props for themed parties takes time to make. 

Why balloon installations are so pricey?

Photo zones and balloon installations takes approximately between 2.5 hours up to 4 hours of setup depending on what the client wants, every party is different, we use high quality balloons so they can last longer and look awesome for your party, as well as being environmentally friendly, using high quality balloons are costly but they worth every penny from our personal experience, also the prices usually includes rentals and customized products. Due to our location most of the supplies has to be imported from different countries and the cost of shipping is very high. 

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